3CX Features

This software is inclusive of feature that you would expect to find in enterprise class software. It has the power that traditional systems possess with some key features which is why this software is revered so well amongst our clients.

Options which are available to our clients are local installations vs remote installation. This is not an extra however, all of this and more are included in the 3CX package. Traditional systems are hardware based. 3CX is different, it entirely software based meaning scalability is something you will never need to worry about or fear.

Since the market is taking so well to this software it has the resources to upgrade it by streamlining existing features while adding additional ones. A recent feature allows you to integrate 3CX with your CRM system, effectively boosting your sales team.

Key features include:

  • Enhanced flexibility as well significantly more options than traditional PBX Phone systems

  • Simple design, so you have total control

  • Take your number with you – Your work number and your personal number can be totally separate, all from a single phone.

  • The majority of calls are free of charge, therefore communication costs can be reduced by up to a staggering 70%

  • Add and remove extensions as you please – licensing fee’s aren’t based on number of users

  • Open standards – You’re free to choose from whichever supplier you like

  • Supports popular IP phones

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    3CX Key features

    3CX being the easy software that it is come in two versions, Standard and Pro. The Standard version is already fully featured and is suitable for most businesses.

    The Pro version comes with a host of advanced features many of which are designed for businesses who are based around calls such as call-centres or customer service departments.

    The following features as standard in both versions:

    3CX Standard Features   

    General Features

    Call Management Features

    Unified Comms Features

    Caller Display

    Auto attendant

    Web / video conferencing

    Fax Support

    Call routing (DID)transfer

    Conference calling

    Intercom & paging

    Blind / attended transfer

    Conference rooms

    Call recording

    Call forwarding

    See presence of colleagues

    Music on hold

    Caller screening / ID

    Voice to email

    Central phone book

    Call logging

    Fax to email as PDF

    Call by name

    Call queuing

    Integrated fax server

    Call reporting

    Call waiting

    Integrate external offices

    Plug & play provisioning

    Call parking & pickup

    Missed call email notification

    Backup/restore PBX

    Message waiting indicator

    Advanced forwarding rules

    Supports popular IP phones

    Voicemail

    Outlook support

    Web based management

    Supports VoIP & SIP

    Queue management

    3CX Pro Edition Bonus Features

    In addition to the features mentioned above, the 3CX Pro Edition offers additional advanced call centre features, superior call reporting capability as well as integration with Microsoft Exchange.

    3CX Pro also extends the unified communications capabilities of the Standard Edition across multiple office sites.

    3CX Pro Call Centre Features

    Wallboard

    Customer hang up & retain queue position

    Advanced reporting

    Customer call back when agent available

    Real time queue stats

    Call back notification emails to supervisor

    Monitor queue status

    Round robin queue

    Review no of callers in queue

    Longest waiting queue

    Log agents in & out of queues

    Least talk time queue

    Advanced agent stats

    Fewest answered queue

    Time that agents logged in/out of queue

    Hunt by threes – Random / prioritised queue

    Review No of answered/unanswered calls

    SLA alerts

    Average & longest wait time

    Listen in / whisper / barge in

    What next?

    Got a question you want answered? Then please contact us today via email or call +356 21248205 or contact one of our certified partners listed here.